Shipping policy

Last updated: July 14, 2026

Thank you for shopping with Milkyboo. This Shipping Policy explains our shipping destinations, fees, processing and delivery times, tracking, lost packages, customs clearance, duties, and taxes.

1. SHIPPING DESTINATIONS

Milkyboo currently ships to addresses within the United States, including the 48 contiguous states, Alaska, Hawaii, APO/FPO/DPO military addresses, and U.S. territories.

We do not ship to regular PO boxes. Military addresses must use the correct APO, FPO, or DPO format. Available shipping methods may vary by destination.

2. ORDER PROCESSING TIME

Orders are normally processed and dispatched within 1–3 business days after payment is received. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from shipping transit time. Longer preparation times for preorders or made-to-order products will be stated on the product page.

3. SHIPPING FEES

Orders of $69.99 USD or more qualify for free standard shipping. Orders below $69.99 USD are charged a flat $15 USD standard shipping fee.

The free-shipping threshold is calculated after discounts and before applicable taxes, duties, and customs charges. The applicable fee is displayed at checkout before payment.

4. SHIPPING CARRIERS

Depending on the destination and route, Milkyboo may use USPS, UPS, FedEx, an international or cross-border logistics provider, or a combination of an international carrier and a local U.S. carrier for final delivery.

5. ESTIMATED DELIVERY TIME

Orders are shipped from China. After dispatch, estimated delivery to the United States is approximately 10 business days.

The estimated total timeline is 1–3 business days for processing plus approximately 10 business days for shipping, or approximately 11–13 business days from purchase.

Delivery times are estimates, not guarantees. Alaska, Hawaii, APO/FPO/DPO addresses, and U.S. territories may require additional transit time. Holidays, weather, carrier disruptions, customs inspections, incorrect addresses, peak periods, or other circumstances beyond Milkyboo's reasonable control may also cause delays.

6. ORDER TRACKING

After shipment, Milkyboo sends a confirmation email containing the tracking number, available carrier information, and a tracking link. Tracking may take 24–72 hours to update after handoff to the carrier. Cross-border tracking may temporarily stop while a parcel transfers between carriers.

If tracking has not updated for 10 consecutive business days, email grymilkyboo@163.com with your order number and tracking number to request an investigation.

7. ADDRESS REQUIREMENTS

Customers are responsible for providing a complete and accurate address. Contact grymilkyboo@163.com as soon as possible to request a correction. We cannot guarantee changes after processing or shipment begins.

Milkyboo is not responsible for problems caused by incorrect or incomplete addresses, missing unit numbers, incorrect ZIP codes, incorrectly formatted military addresses, refusal of delivery, or failure to collect a package. If a parcel is returned because of an address error, the customer may be required to pay the applicable shipping fee before reshipment.

8. DELAYED AND LOST PACKAGES

A shipment may be investigated when tracking has not updated for 10 consecutive business days. A delayed parcel is not automatically considered lost.

A package may be treated as lost when the carrier confirms it cannot be located, completes an investigation and declares it lost, or Milkyboo determines from the available carrier information that delivery is no longer reasonably expected.

Lost-package claims must be submitted within 30 days after the estimated delivery date. For an approved claim, the customer may choose either a replacement at no additional charge or a refund to the original payment method. Replacements are subject to availability; if the item is unavailable, a refund will be issued.

To submit a claim, email grymilkyboo@163.com with the order number, customer name, delivery address, tracking number, and a description of the issue. Cooperation with the carrier investigation may be required.

9. PACKAGES MARKED DELIVERED

If tracking shows Delivered but the parcel cannot be found, wait 24–48 hours, check all delivery locations, ask household members or neighbors, confirm the address, and contact the final carrier. If it remains missing, contact Milkyboo within 30 days of the recorded delivery date.

A Delivered status does not automatically qualify for a refund or replacement. Resolution depends on the carrier investigation and available delivery information.

10. CUSTOMS CLEARANCE

Orders ship from China and may be inspected by U.S. Customs and Border Protection or other authorities. Customs processing is outside Milkyboo's control and may extend delivery time. Customers must provide any identification, tax information, or other documents legally requested by the carrier or customs authority.

11. CUSTOMS DUTIES, IMPORT TAXES, AND FEES

Prices and shipping fees do not include customs duties, import taxes, brokerage charges, or other government or carrier fees unless checkout expressly states otherwise. If such charges apply, they are the customer's responsibility. Milkyboo cannot determine these amounts in advance.

If a customer refuses applicable customs charges and the parcel is returned, any refund may be reduced by original shipping, return shipping, customs, brokerage, and other non-refundable costs where permitted by law.

12. SALES TAX

Applicable sales tax may be calculated at checkout according to the delivery address. Sales tax collected at checkout does not include customs duties, import taxes, or brokerage fees unless expressly stated.

13. SPLIT SHIPMENTS

Orders containing multiple products may ship separately, use different tracking numbers or carriers, and arrive on different dates. No additional shipping fee will be charged unless agreed with the customer in advance.

14. CUSTOMER SUPPORT

Email: grymilkyboo@163.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Response time: Within 1–2 business days

Please include your order number when contacting us about an existing order.