Please review our handmade production timeline, delivery notes, and return policy before placing your order.
We may not be responsible for customer claims when USPS or other carriers mark an order package as “Delivered.”
All of our products are handmade, and the production process takes time. Unless there is a product quality issue, we do not accept returns or exchanges. Thank you for your understanding.
A product quality issue refers to a major visible defect in the product’s appearance. Occasional small black spots or minor handmade marks are not considered quality issues. If there is a quality issue, please contact us immediately after receiving your order. We are unable to provide after-sales support after 7 days from the delivery date.
If you receive the wrong item, please contact us promptly. We will do our best to provide a satisfactory solution.
Blind box products are shipped at random. Refund requests will not be accepted simply because you are not fully satisfied with the style you received.
Since our products are handmade and customized, production may take longer. Orders will be shipped within 15 days. Thank you for your patience.
For any questions about your order or product quality, please email us at grymilkyboo@163.com.