Return & Refund Policy

Last updated: July 14, 2026

Thank you for shopping with Milkyboo. Please review this policy before placing an order.

1. No Returns

Milkyboo does not accept product returns.

Because squishy products are personal-use sensory items, customers are not required to send an approved defective, damaged, or incorrect product back unless Milkyboo provides different instructions in writing.

Change of mind, dislike of the product, accidental purchases, or ordering the wrong item does not qualify for a refund.

2. Eligible Refund Situations

Milkyboo may provide a partial refund or full refund when:

• The product has a verified manufacturing or quality defect.

• The product arrives damaged, torn, leaking, or unusable.

• The customer receives a product different from the item ordered.

• The wrong size, color, or variation is sent because of a Milkyboo fulfillment error.

• A product is missing from the delivered package.

Minor differences in color, shape, size, texture, finish, or handmade appearance are not considered defects unless they materially affect the product’s intended use.

Damage caused after delivery by biting, cutting, excessive stretching, pets, heat, sharp objects, improper cleaning, misuse, or failure to follow care instructions is not eligible for a refund.

3. Claim Deadline

Quality problems, shipping damage, missing products, and incorrect products must be reported on the same calendar day that the package is recorded as delivered by the shipping carrier.

Claims submitted after the recorded delivery date may be declined unless applicable law requires otherwise or the customer demonstrates that timely reporting was not reasonably possible.

4. Required Unboxing Video

Customers requesting a partial or full refund must provide a clear, continuous unboxing video as evidence.

The video should:

• Begin before the shipping package is opened.

• Clearly show the unopened outer package.

• Clearly show the shipping label and tracking information.

• Show the complete opening process without cuts, pauses, edits, or interruptions.

• Show every product and item removed from the package.

• Clearly show any damage, leakage, defect, missing item, or incorrect product.

• Show the product label, packaging, and batch code where available.

The video must be sufficiently clear for Milkyboo to verify the package condition, contents, and reported problem.

Edited, incomplete, unclear, or interrupted videos may not be accepted as sufficient evidence.

If an unboxing video is unavailable, Milkyboo may consider other reliable evidence where required by applicable law or where the available evidence independently verifies a Milkyboo fulfillment error.

5. How to Submit a Claim

Email grymilkyboo@163.com on the recorded delivery date and provide:

• The order number

• The customer’s full name

• The product name

• A description of the issue

• The complete unboxing video

• Clear photos of the affected product

• A photo of the outer packaging

• A photo of the shipping label

• The product or batch code, if available

Customers must keep the product and all original packaging until Milkyboo completes its review.

Claims submitted without sufficient information or evidence may be delayed or declined.

6. Review and Resolution

Milkyboo will normally respond within 1–2 business days after receiving the required information.

Depending on the type and severity of the verified issue, Milkyboo may offer:

• A partial refund;

• A full refund;

• A replacement product; or

• Another resolution agreed with the customer.

A partial refund may be offered when the product remains usable but has a minor verified defect.

A full refund may be offered when the product is unusable, materially defective, seriously damaged, missing, or completely different from the product ordered.

Milkyboo will determine the appropriate resolution based on the evidence, severity of the issue, product availability, and applicable consumer law.

7. Incorrect or Missing Products

If Milkyboo sends an incorrect product or part of the order is missing, the customer must report the issue on the recorded delivery date and provide the complete unboxing video.

Customers should not use, discard, or alter an incorrect product before receiving instructions.

After verification, Milkyboo may provide a replacement, partial refund, or full refund. Customers will not be charged additional shipping costs to correct a verified Milkyboo fulfillment error.

8. Refund Processing

Approved refunds will be issued to the original payment method within 1–3 business days after approval.

After Milkyboo issues the refund, the customer’s bank, credit-card provider, or payment service may require additional time to post the funds. This additional processing time is outside Milkyboo’s control.

Shipping fees, customs duties, import taxes, brokerage charges, and other third-party fees are not refundable unless the refund results from a verified Milkyboo error or applicable law requires otherwise.

9. Order Cancellations

Customers may request cancellation before the order has been shipped.

To request cancellation, email grymilkyboo@163.com as soon as possible and include the order number.

A cancellation is not confirmed until Milkyboo provides written confirmation.

If the order has already been shipped, it cannot be cancelled and the no-return rule will apply.

Approved cancellation refunds will be issued to the original payment method within 1–3 business days.

10. Lost Packages

Lost-package claims are governed by the Milkyboo Shipping Policy.

When a package is confirmed lost after investigation, the customer may choose:

• A replacement shipment at no additional charge; or

• A refund to the original payment method.

The unboxing-video requirement does not apply to a package that was never delivered.

11. Contact Milkyboo

Email: grymilkyboo@163.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Response time: Within 1–2 business days

Please include your order number when contacting us.